DAY-TO-DAY-OPERATIONS
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      1. Empowering with insights
      2. BRAND MARKETING
      3. DAY-TO-DAY-OPERATIONS

      Support

      You want to understand what type of support you will receive during your partnership with Ourcart

      Ourcart’s team is ready to support you on all aspects of your partnership with us!

      This means you get a dedicated Customer Success Manager to help you with your onboarding process and with the day-to-day requests and reports. Your CSM will touch base regularly to ensure numbers, metrics, accesses, and results are meeting your expectations.

      Your consumers also get a 24/7 dedicated support team ready to assist with any consumer-related questions and concerns.

      SUPPORT MAILBOXES AND SLAs

      In case your team receives any consumer questions that are related to the offer, those can be easily handled by our team in two ways:

      1. If you prefer to forward the requests to our team, there is a customer dedicated mailbox that you can use: clientsupport-cm@ourcart.com.

      2. If you prefer to advise the consumers to reach out to our team directly, they can use their dedicated mailbox at: consumersupport-cm@ourcart.com.