SUPPORT

You want to understand what type of support you will receive during your partnership with Ourcart

Ourcart’s team is ready to support you on all aspects of your partnership with us!

This means you get a dedicated Customer Success Manager to help you with your onboarding process and with the day-to-day requests and reports. Your CSM will touch base regularly to ensure numbers, metrics, accesses and results are in accordance with your expectations.

Your consumers also get a 24/7 dedicated support team that is ready to assist with any consumer related questions and concerns.

SUPPORT MAILBOXES AND SLAs

In case your team receives any consumer questions that are related to the promotion, those can be easily handled by our team in two ways:

1. If you prefer to forward the requests to our team, there is a client dedicated mailbox that you can use: clientsupport-cm@ourcart.com.

2. If you prefer to advise the consumers to reach out to our team directly, they can use their dedicated mailbox at: consumersupport-cm@ourcart.com.